New 24 hour cancellation rule

What is it?

We’ve updated the rules around cancelling shifts. There is now a 24 hour grace period once your shift has been confirmed where you can cancel without receiving a strike.

Why has it changed?

With the previous policy, it was tempting for some people to claim as many shifts as possible and then cancel last minute. This isn’t ideal for a couple of reasons:

  1. Other candidates were forced to work last-minute shifts – or miss out altogether
  2. Shifts were going unfilled – which isn’t a great experience for employers, who might think twice before posting a shift next time

We try our best to strike a balance between flexibility and variety for all our candidates while providing a great experience for employers. We think this policy is a step in the right direction and we hope you do too!